Once you have chosen where you would like to stay, you can book your room by telephone, fax or email (where available) directly with the establishment of your choice.

Same night bookings can be made in person at Medway Visitor Information Centre in Rochester.

A booking fee of 10% of the first night's tariff will be made but this charge will be deducated from your final bill at the end of your stay.

Remember to check prices and any special facilities when you book.  A telephone booking or a booking made in writing may tie you to a legally binding contract and the proprietor may be entitled to claim compensation if you fail to take up or cancel the accommodation.

Use the search facility to find accommodation that meets your criteria on price, location and facilities.

Accessibility

Much of the accommodation featured on this website is able to cater for visitors with a range of disabilities.  A number have ground-floor bedrooms or lifts available.  To ensure that your needs can be catered for, contact the accommodation provider to discuss your requirements before booking.

General advice

Medway Council is committed to ensuring that local standards of accommodation and service are high. If you have a problem, please raise the matter with the proprietor or manager where you are staying as soon as possible after the problem arises.

If you are dissatisfied with the response you receive, you should write to the organisation that has inspected and provided the grading for the establishment. The address to which complaint letters should be sent for most of Medway's graded accommodation is:

Quality in Tourism
Farncombe House
Broadway
Worcestershire
WR12 7LJ
Phone 0845 300 6996
Email qualityintourism@uk.g4s.com
Website www.qualityintourism.com

Please also send a copy of the letter to the Principal Development Officer at Medway Council at the address below who will investigate the complaint and if necessary, refer the matter to colleagues in the council who deal with environmental health or trading standards issues, so that they can make further investigations.

Medway Council
Principal Tourism Development Officer
Gun Wharf
Dock Road
Chatham
Kent ME4 4TR
Phone 01634 338122
Email visitor.centre@medway.gov.uk

If three or more complaints made about any of the accommodation promoted by Medway Council within 12 months are upheld, the council reserves the right to remove the accommodation provider from its list and any other Medway Council tourism marketing publications.