Exterior of Medway Visitor Information Centre
Front exterior of Medway Visitor Information Centre

Medway Visitor Information Centre

Covid 19

The Visitor Information Centre has re-opened to visitors. It is open 10am-5pm Tuesday to Saturday. See below for details of safety measures and service restrictions. 

No visit to Medway would be complete without making the Medway Visitor Information in Rochester High Street your first port of call. Our friendly team are ready and waiting to offer you local tourism advice and help you make the most of your visit.

The centre also includes a souvenir gift shop, toilets, an art gallery and the Huguenot Museum. Please see below for current service restrictions due to Covid-19.

The centre's opening hours are currently Tuesday-Saturday, 10am to 5pm. To contact the centre before visiting call 01634 338141 or email [email protected]

Safety advice when visiting us  

  • For your safety, hand-sanitiser stations are provided at the entrance point and throughout the centre
  • Face coverings must also be worn on entry. Staff will also be wearing face masks for everyone's safety. 
  • Visitors will need to provide contacts details for Track & Trace
  • Please follow the one-way system through the gift and souvenir shop and do not touch items unless purchasing.
  • Town centre maps are available from the counter staff.
  • Public toilets and cafe is currently closed.
  • The Rochester Art Gallery on the ground floor.
  • The Huguenot Museum remains closed until 1 July, please visit the museum website for further details.
  • If you need any advice on what attractions are open in Medway and their additional safety measures in place, please do not hesitate to call the centre.

Support Services for Visitors and Coach Groups

Coach Setting Down & Pick Up Point - Four dedicated coach bays are provided for coaches to drop off and collect their passengers.  These are located directly behind the Visitor Information Centre.  For details on this facility including usage and waiting restrictions click here.

Curtis Way Coach Park - A free parking facility for up to 15 coaches is available for visiting coaches at Curtis Way, Rochester.  For further information and location map, click here.

Chatham Waterfront Bus Station  - Arrangements are in place at the bus station for coaches visiting to visit Chatham town centre and the theatres.  For details and a map, please click here.

Car Parking - When visiting and looking for somewhere to park, Medway has several pay and display car parks in the area.  These car parks can be found at each town centre and additional parking can be found at shopping outlet centres.  To find a car park, visit www.medway.gov.uk

During major festivals and events, additional parking is provided by the council's events team. Information on park 'n' ride is published in the event programmes nearer the time.

Plan your visit